Masterpiece Group, Orutsu and Comdesign Jointly Developed “AI BPO Double BRAIN” AI Voice Chat Service | Masterpiece Group Inc. Press Release

April 4, 2022

Chef-d’oeuvre Group Inc.
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Jointly developed by Masterpiece Group, Orutsu and Comdesign
Launched AI voice dialogue service “AI BPO Double BRAIN”
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Masterpiece Group Co., Ltd. (Headquarters: Minato-ku, Tokyo, Chairman: Juri Nakajima, hereinafter “Masterpiece”), which provides BPO services, is Orutsu Co., Ltd. (Headquarters:), which develops digital clones and PAI (personal artificial intelligence). Minato-ku, Tokyo, Representative Director: Chiki Yonekura, hereinafter “Orutsu” and Com Design Co., Ltd. (Headquarters: Chiyoda-ku, Tokyo, President: Kenji Terao, hereafter) which provides the CTI cloud “CT-e1 / SaaS” We are pleased to announce the release of the voice chat call center based on the AI “AI BPO Double BRAIN”, which was jointly developed by the three companies (“COM Design”).
 

■ IA BPO Double BRAINとは
“AI BPO Double BRAIN” (https://www.m-piece.com/service/aibpo/) utilizes Masterpiece’s call center operations knowledge, and utilizes Orutsu’s “AI Call Center” knowledge and Comdesign’s “CT-e1”. A jointly developed CTI voice automation solution integrating “/SaaS”.
Equipped with a “Voice Bot” function, it can automatically respond to conversations with customers using only AI. In addition, Orutsu’s NeoRMR natural language engine (https://alt-technologies.com/rmr/) is installed as standard, and requests that cannot be handled by “Voice Bot” alone are immediately forwarded to the operator, and customers and humans can respond Machine learning conversations with the operator.
As learning progresses, the content of the customer’s conversation is interpreted, the optimal response candidate is presented on the operator’s screen, and the operator can immediately respond from the response candidates .
With the release of “AI BPO Double BRAIN”, we will also cooperate with the COM Design service, which has a proven track record of providing top-notch cloud CTI systems in Japan. As a result, users can use “AI BPO Double BRAIN” based on a safe and secure high performance call center platform.

■ About Masterpiece Group Inc.
Masterpiece Group’s management philosophy is to “continue to provide valuable outsourcing services that streamline management”, in addition to global BPO services that can handle 30 languages ​​across the world, as well as AI BPO, IVR visual and chat AI. provide next-generation BPO services such as bots and RPA.
・Presentation: September 1992
・ Location: 1-8-12 Nishi-Azabu, Minato-ku, Tokyo MPG Nishi-Azabu Building
・ Representative: Juri Nakajima, President and CEO
・URL:https://www.m-piece.com/
・ Business content: full outsourcing activity
Contact center, multilingual contact center, outsourcing of BPO activity
Contact center DX and AI support
Activity to combat social risks
Global solutions such as flamboyant consulting, training, tracking tools, tracking agency, post-measurements, etc.

■ About com design
Comdesign was founded in 2000. Began to provide cloud-based CTI service “CT-e1/SaaS” in 2008. With its highly scalable in-house developed architecture and unique service model capable of meeting customer needs in detail users, it is supported by call centers regardless of industry, from small to large scale. In recent years, as CCP*, we have promoted cooperation with DX solutions for call centers such as voice recognition and conversation analysis, which treat the “conversation” itself as data, and support the creation of new value for call centers.
※CCP (Converged Communication Platform)とは
“CCP” is a call center platform concept that can flexibly and easily link “voice data” or “text data” according to the specifications of the DX call center solution that uses the ” conversation” between the client and the communicator.

・Presentation: January 2000
・ Location: 2-7-5 Hirakawacho, Chiyoda-ku, Main Building Tokyo Sabo Kaikan 3F
・ Representative: Kenji Terao, President and CEO
・URL:https://comdesign.co.jp/
・ Business Description: Provision of CTI services
Provide an in-house developed on-demand contact center CTI service “CT-e1 / SaaS”
SaaS business development
Packaging
Planning and selling CTI solution packages
contract development
Information processing system by telephone line, internet, intranet, etc.

Contractual development of CTI solutions
* About “CT-e1 / SaaS”
“CT-e1 / SaaS” is a cloud-based CTI service provided by Comdesign. Besides the advantages of cloud-based services such as low cost and no dedicated equipment, it also has the characteristics of high function comprehensiveness and flexible customization for each enterprise that introduced it. 27,000 places (as of March 2022) Adopted by companies.

■ About Orutsu Co., Ltd.
Thanks to the research and development of PAI (Personal Artificial Intelligence) “Alt” by digital cloning technology, we make our daily lives assets that continue to generate lasting value, and we are the first in human history to regulate ourselves by our own evaluation. It is a company that aims to create and realize an autonomous society.
・Created: November 2014
・Location: 7-15-7 Roppongi, Minato-ku, Tokyo SENQ Roppongi 809
・ Representative: Chiki Yonekura, Representative Director
・URL:https://alt.ai/
・ Business Description: Development and supply of PAI (personal artificial intelligence) “alt”, and artificial intelligence and
Research and development of technologies related to artificial intelligence and consultancy, planning, development and operation of related services
* About PAI (Personal Artificial Intelligence)
“PAI (Personal Artificial Intelligence)” is an AI that aims to digitize our own intentions and place them on the cloud to clone any digital work. “PAI” is a registered trademark of Orutsu.
“PAI” concept movie: https://www.youtube.com/watch?v=AqTDorosHwY

■ Contact:
Chef-d’oeuvre Group Inc.
Responsible: Kitagawa Sales Department
Tel: 0120-81-4455
Email:voc-mpg@m-piece.com

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