April 4, 2022 11:00 a.m.
The effective operation of the call center is achieved by linking “CT-e1/SaaS” and the AI voice dialogue CTI system “AI BPO Double BRAIN”.
April 4, 2022
Com Design Co., Ltd.
Collaboration with COMDesign’s “CT-e1 / SaaS” CTI cloud and “AI BPO Double BRAIN” AI voice dialogue CTI system jointly developed with Masterpiece and Orutsu
Comdesign Co., Ltd. (Headquarters: Chiyoda-ku, Tokyo, Chairman: Kenji Terao, hereinafter “Comdesign”) is Masterpiece Group Co., Ltd. (Headquarters: Minato-ku, Tokyo, President: Nakajima). “AI BPO” jointly developed by Juri (hereinafter “Masterpiece”) and Orutsu Co., Ltd. (Headquarters: Minato-ku, Tokyo, Representative Director: Chiki Yonekura, hereinafter “Orutsu”), which develops clones and PAI (Personal Artificial Intelligence) We are pleased to inform you that “Double BRAIN” and Comdesign’s cloud CTI “CT-e1/SaaS” have been combined.
Our “CT-e1/SaaS” and “AI BPO Double BRAIN” are linked, and the AI function for self-learning realizes efficient operation of the call center.
■ IA BPO Double BRAINとは
“AI BPO Double BRAIN” (https://www.m-piece.com/service/aibpo/) is a CTI voice automation solution jointly developed by integrating the knowledge of call center operations masterpiece and Orutsu’s “AI call center”. .
Equipped with a “Voice Bot” function, it can automatically respond to conversations with customers using only AI. In addition, Orutsu’s NeoRMR natural language engine (https://alt-technologies.com/rmr/) is installed as standard, and requests that cannot be handled by “Voice Bot” alone are immediately forwarded to the operator, and customers and humans can respond Automatically learn conversations with operators.
As we learn, we’ll interpret your conversation and present the best response candidates on the operator screen. The operator will be able to respond from among the response candidates.
With the release of “AI BPO Double BRAIN”, we will also start connecting with our CTI cloud service “CT-e1 / SaaS”. You can use “AI BPO Double BRAIN” based on the high performance call center platform of “CT-e1 / SaaS”.
■ About PAI (Personal Artificial Intelligence)
“PAI (Personal Artificial Intelligence)” is an AI that aims to digitize our own intentions and place them on the cloud to clone any digital work.
“PAI” is a registered trademark of Orutsu.
“PAI” concept movie: https://www.youtube.com/watch?v=AqTDorosHwY
■ About “CT-e1 / SaaS”
“CT-e1 / SaaS” is a cloud-based CTI service provided by Comdesign. Besides the advantages of cloud-based services such as low cost and no dedicated equipment, it also has the characteristics of high function comprehensiveness and flexible customization for each enterprise that introduced it. 27,000 places (as of March 2022) Adopted by companies. Please refer to the following URL for more details.
■ About Com Design
Comdesign was founded in 2000. Began to provide cloud-based CTI service “CT-e1/SaaS” in 2008. With its highly scalable in-house developed architecture and unique service model capable of meeting customer needs in detail users, it is supported by call centers regardless of industry, from small to large scale. In recent years, as CCP*, we have promoted cooperation with DX solutions for call centers such as voice recognition and conversation analysis, which treat the “conversation” itself as data, and support the creation of new value for call centers.
※CCP (Converged Communication Platform)とは
“CCP” is a call center platform concept that can flexibly and easily link “voice data” or “text data” according to the specifications of the DX call center solution that uses the ” conversation” between the client and the communicator.
■ About Masterpiece Group Inc.
Masterpiece Group’s management philosophy is to “continue to provide valuable outsourcing services that streamline management”, in addition to global BPO services that can handle 30 languages across the world, as well as AI BPO, IVR visual and chat AI. provide next-generation BPO services such as bots and RPA.
・Presentation: September 1992
・ Location: 1-8-12 Nishi-Azabu, Minato-ku, Tokyo MPG Nishi-Azabu Building
・ Representative: Juri Nakajima, President and CEO
・ Business content: full outsourcing activity
Contact center, multilingual contact center, outsourcing of BPO activity
Contact center DX and AI support
Activity to combat social risks
Flaming consulting, training, monitoring tools, monitoring agency,
Global solution such as ex post facto measures
■ About Orutsu Co., Ltd.
Thanks to the research and development of PAI (Personal Artificial Intelligence) “Alt” by digital cloning technology, we make our daily lives assets that continue to generate lasting value, and we are the first in human history to regulate ourselves by our own evaluation. It is a company that aims to create and realize an autonomous society.
・Created: November 2014
・Location: 7-15-7 Roppongi, Minato-ku, Tokyo SENQ Roppongi 809
・ Representative: Chiki Yonekura, Representative Director
・ Business Description: Development and supply of PAI (personal artificial intelligence) “alt”, and artificial intelligence and
Research and development of technologies related to artificial intelligence and consultancy, planning, development and operation of related services
* Company names, product names, and service names mentioned herein are either registered trademarks or trademarks of their respective companies.
* The information contained in the press release is as of the date of the announcement.
After that, please note that it may be changed without prior notice.
* This press release contains the manuscript typed by the editor as is. For questions regarding press releases, please contact the publisher directly.